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FAQ --- Server Maintenance Service Option

 
  1. What Windows OS's do you install and support?
  2. What other OS's do you install, preconfigured?
  3. What about service packs, upgrades, patches?
  4. What about Active Directory [AD] support?
  5. What about IIS?
  6. Can I install my own applications?
  7. What about .NET support?
  8. What about Framework support, current level?
  9. Can I install my own monitoring software?
  10. What about Firewall support?
  11. Can I choose between hardware (PIX) or software (ISA) firewalls?
  12. Can I install non-Cisco firewall hardware?
  13. Who manages the firewall, ports asignments?



 
  
  

  1. Microsoft Windows Server 2008, Standard
  2. Mcrosoft Windows Server 2008, Enterprise
  3. Edition Microsoft Windows Server 2008, Datacenter
  4. Microsoft Windows Server 2008 x64 Small Business Server Standard Edition
  5. -----
  6. Microsoft Windows Server 2003 R2, Standard Edition
  7. Microsoft Windows Server 2003 R2, Enterprise Edition
  8. Microsoft Windows Server 2003 x64 Standard Edition
  9. Microsoft Windows Server 2003 x64 Enterprise Edition

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  1. Red Hat Linux Enterprise 5.2 x86_64
  2. Red Hat Linux Enterprise 5.2 x86
  3. Red Hat Linux Enterprise v5 x86-64
  4. Red Hat Linux Enterprise v4, ES and ES x86-64
  5. -----
  6. SUSE Linux Enterprise Server 10 x86-64
  7. -----
  8. VMware ESX 3.5 Standard edition
  9. VMware ESX 3.5 Enterprise edition

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We subscribe to "automatic" updates from the various OS vendors. Except for "Day-1" patches, we stage all patches, upgrades for a two day delay. During these two days we install those patches and upgrades on test-servers, to verify that none will bring down an OS or application.

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Fully supported (Federal, Forest, Domain). As a matter of fact, our entire CCP (Customer Control Panel) is based on Active Directory Services.

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Installed on all Windows systems, IIS 6 on 2003 servers, IIS 7 on 2008 servers. On dedicated servers, it is installed, but not "Started" because of security reasons. On Exchange / Sharepoint / SQL servers, certain IIS options are started up (or disabled, like SMTP, NNTP etc) during server provisioning.

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Yes, as long as these apps run in their own "thread". Applications such as Windows Services and Linux Demons often run in priviledged (Root) threads, and are NOT allowed.

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On all Windows servers; installed and delivered. [ .. and updated with any published security patch!]

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Always installed. We are phasing version 1.0 / 1.1 out. Current version is 3.0 (or 3.5) depending on OS and service pack. But if you need version 1.1, we will install the Redistribution Pack in your website, no cost :)

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Yes, as long as it runs in "your" thread (Windows), or not from Root (Linux).

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Cisco Hardware, Microsoft Windows IAS. On Linux systems we can install the "standard" firewalls, such as IP chaining etc. (And you need to configure it, naturally).

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No. It's both, or none (in writing).

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Yes, however you need to have a dedicated server hosting contract with us. We will install your Firewall, be it a hardware appliance, or a (Linux) server on a switch-port after the edge-router. The router will still have access-tables, and the switch-port wil be an unmaged VLan port.

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On CNG Internet equipment, us; your equipment, you.
We always ask a new account what IP addresses, ports, and protocols must be protected. We will accommodate where we can, and will suggest alternatives where we can not. In most cases, a "special request" for a given IP address can be set and monitored.

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